Parking
All parking in downtown Sumter is FREE. You can park on the street for up to four hours or park all day in any of the public parking lots and parking garages. All public parking is less than a five minute walk from the theatre.
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Accessibility
Seating and assistance for persons with special needs are available. Designated seating is reserved for patrons in wheelchairs and is only available when purchasing tickets in person or over the phone. The balcony and box seating is accessible only by two flights of stairs. Please notify our Box Office before you purchase tickets if anyone in your party requires special seating due to visual, auditory or physical impairments.
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Concessions
The concessions stand is open one hour before curtain and during intermission. Snacks and drinks purchased at the concessions stand are permitted in the seating area.
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Will Call
The Box Office is open Tuesday through Friday 11 am – 5 pm on non-performance days. The Box Office opens 90 minutes prior to curtain on performance days.
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Late Arrivals
Late patrons are seated at the discretion of the House Manager at an appropriate break in the performance.
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Cancelled & Rescheduled Events
If the event you plan to attend is cancelled due to factors out of our control, we will inform you of the cancellation and refund your order. If your event is rescheduled, we will inform you of the rescheduled date and give you the option to attend the new date or receive a refund.
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Lost & Found
The Sumter Opera House is not responsible for any items lost or stolen. Please turn in any article found to our Box Office. Items found by other patrons or our staff will be placed in the Box Office and kept for 30 days. Unclaimed items will then be donated. Personal items such as wallets, purses, cell phones, or jewelry will be returned to their proper owners when provided with identification and an accurate description of the item.
Gift Certificates
Gift certificates can be in any denomination and are available for purchase through the Box Office. Gift certificates are good for any event for which tickets are available and on sale to the public. Valid for one year from date of purchase.
Theatre Etiquette
Please be a good neighbor to those seated around you! If you experience any disturbances during the event, please do not hesitate to contact a member of our staff to assist. Disruptive guests will be asked to leave the seating area and are subject to ejection from the premises.
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Restrooms
Restrooms are located in the lobby and in the City Centre.
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Entering and Exiting the Seating Area
Please time your exists and re-entry to the seating area to occur only at intermission or breaks between songs. This is a courtesy to other guests around you who will appreciate you keeping these disruptions to a minimum.
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Quiet, Please!
Once the show starts, silence or turn OFF all cell phones and limit conversation. If children are attending this performance with you, please exit the theatre immediately if they become restless or talkative.
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It Can Wait
Save texting until AFTER the show. The light from tablets and phones is distracting to others.
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It’s a Theatre, Not a Trash Can
Snacks and drinks purchased from the concessions stand are allowed in the seating area, but please take any waste with you when you leave. Trash cans are distributed throughout the venue for your convenience.
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Cameras & Recording
Photography and video recording are frequently prohibited. Please refer to any signage or announcements before the performance to know if photography is prohibited or permitted. If photography or recording is prohibited and you use your phone to take pictures or record the show, you could be asked to leave. If photography is permitted, do not use flash as it is disturbing to the artists and other patrons.
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Mailing ListThe Sumter Opera House maintains an e-mail mailing list comprised of only those individuals who have specifically requested to receive updates. E-blasts are generally sent out weekly and keep recipients up-to-date on the latest news, upcoming events, and special offers. We will not sell or share this list with anyone and you may unsubscribe at any time. You may sign up for the mailing list by visiting SumterOperaHouse.com or by visiting the Box Office.